Research and insight
Ten customer interviews, written up
Ten recorded conversations turned into a themed findings report you can act on.
- Runs for
- 3 weeks
- Skills
- User research, Interviewing, Synthesis
What you end up with
A findings report of eight to twelve pages drawn from ten recorded customer interviews, organised by theme rather than by interviewee, with supporting quotes and a shortlist of what to change first.
How the work runs
- Refine your interview guide in week one
- Schedule and run ten remote interviews from a list you provide
- Transcribe, code and group the answers into themes
- Deliver the written report and talk you through it